Instructors Office ABN: 93 202 894 183 Brisbane, Queensland, Australia
1. Introduction
Instructors Office (“we”, “us”, “our”) is committed to safeguarding personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines the manner in which we collect, use, disclose, and manage personal information in connection with our website and AI-powered communication services.
2. Our Role
We provide services to business clients and, in doing so, may process personal information on their behalf.
- Our clients determine the purposes for which personal information is collected and used
- We act as a service provider facilitating communication and administrative functions in accordance with client instructions
3. Information We Collect
We may collect the following categories of personal information:
- Names and contact details (including phone numbers)
- Call recordings and associated transcripts
- Information provided during telephone or SMS interactions
- Business-related information supplied by our clients
- Technical and usage data (such as IP address and website interaction data)
We do not intentionally collect sensitive information.
4. Collection of Information
Personal information may be collected where:
- An individual places a call to a number connected to our service
- A client provides customer information for communication purposes
- SMS communications are initiated or received through our platform
- Users engage with our website
5. Call Recording and AI Processing
Our services involve the use of technology to:
- Record telephone communications
- Transcribe conversations
- Analyse and respond using artificial intelligence
By interacting with our services, individuals acknowledge that such processes may occur.
Our clients are responsible for ensuring that any required disclosures are made to their customers.
6. Use of Personal Information
We use personal information for the purpose of:
- Delivering call handling and administrative support services
- Generating summaries, insights, and operational outputs for our clients
- Improving system functionality and performance
- Maintaining internal business records
We do not use personal information for unsolicited marketing activities.
7. SMS Communications and Consent
SMS communications facilitated through our platform are:
- Transactional in nature
- Initiated as a result of user interaction or engagement
We rely on inferred consent where an individual initiates contact or where it is reasonable to expect follow-up communication.
All communications are designed to clearly identify the sender and, where appropriate, provide a mechanism to opt out.
Clients remain responsible for ensuring that their use of communication features complies with applicable laws.
8. Disclosure of Personal Information
We may disclose personal information to:
- Our business clients for whom the services are provided
- Third-party service providers engaged to support the operation of our platform
Certain service providers may store or process personal information outside Australia. We take reasonable steps to ensure that such parties handle personal information in a manner consistent with applicable privacy obligations.
9. Data Retention
Personal information is retained only for as long as reasonably necessary to:
- Fulfil the purposes for which it was collected
- Comply with legal and regulatory obligations
- Resolve disputes and enforce our agreements
Retention periods may vary depending on the nature of the information and the requirements of our clients.
10. Data Security
We take reasonable and appropriate measures to safeguard personal information against misuse, interference, loss, and unauthorised access, modification, or disclosure.
11. Access and Correction
Individuals may request access to, or correction of, their personal information by contacting us using the details provided below.
12. Cookies and Website Technologies
Our website may utilise cookies and similar technologies to enhance user experience and analyse site usage.
Users may manage or disable cookies through their browser settings.
13. Complaints
If you consider that we have not complied with our privacy obligations, you may submit a complaint. We will investigate the matter and respond within a reasonable timeframe.
14. Changes to this Policy
We reserve the right to amend this Privacy Policy from time to time. Any updates will be published on our website.
